If the pods are flashing blue or green they are never going to work again. Current package Volt M350. My understanding is that this can be rectified by a firmware update: my Pod currently has 3. Do you want to enjoy fast and reliable WiFi in every corner of your home? Then you need to set up your WiFi Pods, the smart devices that work with your Virgin Media Hub to. I note from other forum posts this is not an uncommon situation and would be grateful for any. Engineer from VM came over today. Problem sorter. Manage order or appointment. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. If you are using the default settings on your Hub then it is as simple as plugging in the Pod and allowing 2-5 minutes for the setup to complete. Fastest WiFi guarantee of any major provider Comparing WiFi guarantees of major UK ISPs. My Virgin Media App. Available with M50 broadband or faster. Up to 3 WiFi Pods if needed. Intelligent WiFi Plus will power Virgin Media’s fastest and most reliable service to date. You can also add WiFi Max to our. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. At least 30Mbps download speeds in every room or £100 one-off credit. 8K subscribers. 2. It’s just taken so long to get this resolved. Adduxi. Virgin Fibre Areas only. Hey folks, new here. This offers customers WiFi speeds up to three times faster in more locations in the home. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Told to wait 14 days before ordering Pods. This seems to be a common issue atm, most likely issue is they havn't added the mac address of the pod to your account. A few options, firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). 00 midweek (09. To run the scan, simply connect to your. How to get your Virgin Media Wi-Fi booster for free. Options. <link rel="stylesheet" href="/support/help/check-services/styles. This will include creating a new network name and password for the pod. 8 Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. And the pods should be delivered within 72 hours. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. From there, the setup is nice and simple. Compare our best broadband deals in your area in seconds with free set up. Virgin Fibre Areas only. Now that's done the Wifi Connect app doesn't ever connect so I can't order any pods, so I'm. It then rebroadcasts them - using the same name and password. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Find the best deal for you with average speeds of up to 1130Mbps. in QuickStart, set up and connections 9. Has anyone else had problems with the WIFI pods after a Software update done by Virgin media technical, they stopped working, after contacting Virgin media I was told at first it was a known problem and would be fixed within 24 hours or may take 5 days, after 3 weeks and numerous phone calls and lies its still not working. £8p/m extra or included with Gig1 or Volt. 2. Instead, the Hub’s signal is passed from Pod to Pod wirelessly. It's up to three in total depending upon coverage. Options. I’ve recently tested my Wifi speed using the VM Connect app and have several rooms below 30Mbps download speed. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. Broadband ISP Virgin Media UK has today launched a new service called Intelligent Wi-Fi Plus, which combines improvements to the firmware of their HUB 3. Set up a guest network. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. This light will only appear when connecting a second pod. Networking and WiFi. Here you’ll find all the help you need for Virgin Media related problems and issues. Tap Add a room, Tap the room you're in. 1 Kudo. Verdict. Once you’re all set-up, the Virgin Media WiFi Pods are designed to reduce the impact of neighbouring WiFi networks by automatically changing settings to stop interference. While connect to WiFi, Tap I’m ready. No, it doesn't need to be cbaled into the hub. QuickStart, set up and connections. 4 rooms showed the. SP01-VM - This is a rebadged Plume SuperPod. Hi, Our WiFi is split in 2. I now get excellent WiFi throughout my house. In preperation for it coming I renamed my wifi back to the default SSID on the router along with the password, as I had previously just changed the details to avoid having to go round all my appliances to. However it’s still starts with green light then goes to to constant blue light flashing. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Excludes broadband faults and broadband network outages. 6) my son likes to game alot, he uses the. Instructions say it should connect within 10 minutes. TV. . The best way to get a pod order is download the Virgin Connect app, from here do a scan. The WiFi Max guarantee costs just £8 per month, or is free. You can also easily manage your guest network settings on the Virgin Media Connect app. SpeedOptions. . At least 30Mbps download speeds in every room or £100 one-off credit. Phone line - 5 mins. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. Scan complete, Tap continue. (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). To verify click here. When settled, move to desired location. They’ll team up with the Virgin Media WiFi. Phone. css"> <iframe aria-hidden="true" title="GTM" src=". In this video I will show you how to install the Virgin Med. Late wifi installation - no alternative provided! in QuickStart, set up and connections yesterday Wi-Fi still not working with hub and 2 pods in Networking and WiFi yesterday Intermittent Internet & TV in Networking and WiFi yesterdaySo when I plugged in the WiFi pod the virgin home plugs stoped working and not I can't find them on the WiFi. He has spent hours going round in circles with the online chat system, txt system, and phone number all which have been utterly useless. However best to try it in the same room as the hub first. GrumpyMan's REVIEWS. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Please let me know how you get on. It is a Mesh system. Sometimes you do need a second pod and the rare time, a 3rd. TV. Options. Hi there @LFC383 . If you want better wireless speeds, you'll need to spend money. in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. The Passphrases of the SSIDs must match. 4GHz WiFi. Hi Rainbows84, Thanks for posting, and welcome to our Community Forums! I'm sorry to hear you're experiencing some problems with your Wi-Fi Pod after a Hub reset. Home Phone. Virgin Media launched its Intelligent WiFi Plus service this year which has transformed in-home WiFi by combining faster speeds with more reliable connectivity. Both types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. Up to 3 WiFi Pods. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Virgin Media Television; For business; Webmail;. a WiFi Pod will be sent in the post and doesn’t require an engineer visit to set up. It then enables them to create the ultimate surfing conditions for your home network. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Wait 2 mintues for Scan. 1 ACCEPTED SOLUTION. 4) The network names and passwords both match. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. So my pod suddenly stopped working, the light on it is just flashing. 00 Sun) is the best time to get through quickly. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Our plug-in WiFi Pods will always choose the best connection for each device – their new roaming feature checks WiFi signal around your home and how busy each point gets at. uk) A tiny white LED flashes to let you know the device is setting itself up and. 0 Kudos. We would like to show you a description here but the site won’t allow us. Do: use the Connect app to run a super-intelligent WiFi home scan. Start the Scan (do this in every room) Scan complete. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout the home. 4. The app’s available to all Virgin Media Broadband customers. If any more are needed they can be supplied up to a total of 3. You can use the. The connection lights will appear orange on both devices, before eventually flashing green. So second hand ones don’t work I’m afraid. They should, but will need a factory reset to get the new Hub 5 SSID and password setup. New Intelligent WiFi Pods combined with enhanced Intelligent WiFi firmware will bring speeds up to three times faster around the home. 0 routers with Plume ‘s smart home Mesh WiFi system in order to deliver improved wireless connectivity around your home. Wi-Fi Pods. To get started, all you need to do is plug in your WiFi Pod and pair it with your Hub 3, 4, 5 or 5x. 4GHz WiFi. If that doesn’t do the job, we’ll send you up to a total of 3. £8p/m extra or included with Gig1 or Volt. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Just remember to leave it off for 10 seconds to reboot properly. on 24-03-2023 10:40. Enduser. I have just upgraded to Hub 5 from Hub 3. Next to the TV not behind it. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. If you’re outside of UK, you’ll see a range of network names, but will only connect automatically to those set up by the Virgin Media Connect app. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi 3 hours ago; How can I get a Wifi Pod in Networking and WiFi 4 hours ago; Told to wait 14 days before ordering Pods. Joining in. Share. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. If the mesh WiFi Pod’s placed near your device, like your games console, it’s always a good idea to plug it in. Up to 3 WiFi Pods if needed. Account - Cable. Tech Room UK 7. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. Check out our guide - How to pay my Virgin Media bill. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. I suggest cancel the VM Wi-Fi pods and buy a pair of Wi-Fi repeaters that you can configure to use with any ISP. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. At least 30Mbps download speeds in every room or £100 one-off credit. Our Power Pods (PP01) are for less busy households that may need a bit more of a boost than just the Hub, this also has one Ethernet port to connect to consoles/laptops/PC's or. Tap Add a room, Tap the room you're in. You can use an extension lead but you may see some degradation on the service vs having the equipment plugged into a mains socket. Channel Optimisation must be left on. I've been trying to get a pod to cover the dead areas of the house for some time. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Are the Booster pods free? Virgin Media advises these. The WiFi Pods can be simply. Whilst the 1st pod can be requested, a second. You agree to follow our reasonable instructions and (if we require it) provide our technician with access to your home on the day agreed for your visit. Terms of guarantee vary by provider. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. However, they are no longer supported, as VM are now supplying WiFi Pods. I have tried using the support on the virgin media site but the links to the Help section for the pods don't work and support for Wifi says it's down. Up to 3 WiFi Pods if needed. Separate additional wireless access points is an alternative but can be more of a challenge to set up/manage. You can get your 1st one by signing up to WiFi max. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Whilst wireless routers do offer some benefits, including portability and simple set-up, they have drawbacks too, such as poor signal strength and being more susceptible to cyber. Connect the coaxial cable. Home Phone. 2. RE: Intelligent WiFi Pod. How do I order the Wi-Fi pods? - Virgin Media Community - 5123613. Manage Your Account. The adaptors did not arrive. QuickStart, set up and connections. Start the Scan (do this in every. Please bear in mind, you can manage your account from here. I’ve recently received a Wi-Fi Pod to use with my Hub 5 router. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Pods connected within a few minutes and no more flashing lights. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. If this still doesn't help, try clearing the data within the Connect App. Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 6. Hi, My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. My current setup consists of 1gb Hub 4 and 3 wi-if pods. Consequently there is no way of scanning because Connect cannot connect at all- Wi-Fi hub not found. Virgin Fibre Areas only. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. I cant even log onto virgin media its that rubbish. Hmm. Remember, have your Virgin Media network name and WiFi password ready. •The SSIDs must be the same and broadcast enabled. With our intelligent WiFi Booster, you can tackle blackspots in a hard-to-reach room. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. I have used the Virgin Connect app to confirm these speeds. 10 REPLIES. If you do want to invest in better equipment, you would need to get either a…. Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. You can run a super-intelligent WiFi home scan to detect snags and speed up your connection around the house, and all without leaving the sofa. 01-04-2023 01:12 - edited 01-04-2023 01:46. Have you changed anything on your hub? The pods only work under certain conditions. £5 a month extra doesn’t sound like much, but £60 a year. Plume supports Ethernet backhaul. • Scan complete, Tap continue. Then order the second Pod by calling 0800 064 3850. Broadband, TV and Landline offers. 1 into the address bar of your browser. Set up a Hub. Video guide prepared by Luqman Khan Here is with how to self install virgin media pod. I have the Volt 200 package and have installed one WiFipod. The WiFi Booster will start copying your Hub’s details. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. See where this Helpful Answer was posted. Download the Virgin Media Connect App to your device. If you can let us know this works and if not we will be able to assist further, thanks Joe. Subscribe. SpeedQuickStart, set up and connections. They use your home’s electrical wiring to boost the WiFi signal in the room. 4GHz and 5GHz networks the same SSID and password - Channel Optimisation enabled *UPDATE*: I've just received another Wifi Pod (I only ordered one). 0. . . Connect your devices to the new wireless. You can't use the TP Link plugs with the VM pods. Available with M50 broadband or faster. In the end, I took a punt and went with Amazon's Eero system. We have been having issues for over a week with our intelligent Wi-Fi mesh system when all pods simultaneously lost connection with our Superhub 4 last Friday after several days of dramatic dips in broadband speed. However since you only ordered your first pod on the 21st July we have to wait a minimum of 5 working days before sending another. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You might need to turn the WiFi Pod that’s connected to your device off and on again for it to be recognised and added to your network. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. To. 12. Think of it like a relay race, passing the signal to a fresh runner, ready to. Get online with Virgin Media – Plug our WiFi Hub in or wait for an engineer to do it for. Further exclusions & legal stuff apply. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Trying again to order my first Wifi Max pod in Networking and WiFi 6 hours ago; WiFi issues since request to cancel Virgin Media service in Networking and WiFi 7 hours ago; Hub 3 Set up in QuickStart, set up and connections 7 hours ago; Need wifi pod but connect app does not connect in Networking and WiFi 10 hours agoVirgin Media O2’s WiFi Max guarantee promises customers download speeds of 20Mb in every room or £100 credit back. The sounds of stroking and scratching the cardboard box, the tearing of tape an. Further exclusions & legal stuff apply. Tap Add a room, Tap the room you're in. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. While connect to WiFi, Tap I’m ready. Terms of guarantee vary by provider. Then told no and ordered again, then received email to saying wifi extenters starter pack. 168. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Gig1 Fibre Broadband will future-proof and bring harmony to your home. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. We’re so confident in this technology that we’ve launched. Broadband. SpeedBoth types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. 11. Smart WiFi Pods. I've had a look on our side, and it appears that the Pods are. A dongle is a lifeline for digital nomads, frequent travellers and anyone with a poor internet signal. It is a Mesh system. Up to 3 WiFi Pods. Browse. Sorry to hear this feedback regarding the Wi-Fi pods with your home setup. Make sure to keep the WiFi Pod out in the open. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. . Superstar. Sometimes you do need a second pod and the rare time, a 3rd. I also have one WiFi Pod which seems to work well with the new Hub while on WPA 2 but cannot connect when I switch over to WPA 3. Hi, I have just been changed to volt package on the 28th December. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Further exclusions & legal stuff apply. Sorry to see you are having problems ordering the wifi boosters. Virgin Media Intelligent Mesh Wi-Fi Pod Review. Wait 2 mintues for Scan. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. Sorry forgot to say the speeds I was getting with all 3 pods, I was only seeing speeds of 155/230 Max hence me removing 2 and keeping the 1 connected to the hub. Networking and WiFi. Directed to virginmedia staff. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. 4 and 5Ghz bands. Forum; Apps. The Passphrases of the SSIDs must match. Email. Hi @jm300. on 25-09-2023 17:10. Got my first WiFi pod delivered the other day and I wanted to run - 4967261 - 2. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. any help gratefully received as my broadband upgrade has turned into a major downgrade!I have a camera in the garden which connects via Wi-Fi but the signal is not that good. Managing your network is simple with features like parental controls and guest access. Our old WiFi Boosters can help you tackle WiFi coverage problems. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. The home scan feature will guide you from room. Excludes broadband faults and broadband network outages. You can then run an ethernet cable from a Pod to your device. For all mesh systems which use WiFi to communicate between the nodes, it is best to think of them as a bit like a 'bucket chain' handing off data between the hub and your machine. QuickStart, set up and connections. However since you only ordered your first pod on the 21st July we have to wait a minimum of 5 working days before sending another. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month. Then Start the scan again. Hi there, I'm having an issue with my new WiFi pods. VM will only send out one WiFi pod at a time, and there must be at least 7 days before ordering each one. Putting the pod as far away from the hub as possible gives me download/upload speeds of 450/52 all over the house via WiFi if I put the pod any closer the connection gets. Told to wait 14 days before ordering Pods. I managed to get a live chat yesterday. If you're a total technophobe then the pods are easiest because VM have to set. How to set up a Virgin Media Hub. Scan complete, Tap continue. Available with M50 broadband or faster. Note the Pods should be beside the Hub to initially pair, once. Virgin media pod is an intelligent #wifi extender. . Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. D01 C9W8Rather than a hardware upgrade alone, Intelligent WiFi Plus is a combination of software, available for the Hub 3 and Hub 4 routers, and plug-in satellites called WiFi Pods. I would like to retain this ability and would prefer a WiFi pod with two ethernet ports as has been mentioned by some subscribers to the forum. Connect the coaxial cable to your new Hub and secure it with a. The pods can only be sent out one at a. • Start the Scan (do this in every room) • Scan complete. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Tap Start the scan. It’s airtime fairness feature helps share WiFi throughout the home so all devices (and people using them) get the connection they need from the Hub 3, 4 or 5. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Welcome to Virgin Media’s help and support page. 86% network reliability, so the whole household can scroll, meme and stream. Apps and extras. . Spoken with VM support and promised a call back which hasn’t happened. Hub 5 with 2 pods, one cabled the other Wi-Fi connected. Best WiFi pods for virgin media? in QuickStart, set up and connections 32 minutes ago; Diagnose my issued in Networking and WiFi 33 minutes ago; internet issues in B11 3AY in Networking and WiFi 6 hours ago; Frequent disconnection in Networking and WiFi yesterday; Red flashing on hub 5 in Networking and WiFi yesterdayWe would like to show you a description here but the site won’t allow us. Still some rooms on higher floors/past concrete with speeds much lower <100 even<50. Options. Account - Mobile. Virgin TV. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. They’re coded to your router when you order them from Virgin. Signal is therefore zero gb in these locations. Previous Wi-Fi boosters from Virgin were the older style powerline ones that used the house's Ethernet connection, but these ones seem more like the home mesh systems that are being sold, and since it is still connected to the Superhub 3. 12 January 2021. Dave. Hi Andybeech, Thanks for using the Community Forums to get more information on our WIFI Pods, I am sorry if there has been some confusion with them 😥. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Excludes broadband faults and broadband network outages. If so, Tap Optimise. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Options. You’ll find this on the base of the Hub unless you’ve changed it. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. 86% network reliability, so the whole household can scroll, meme and stream. Virgin TV 360. Networking and WiFi. Hope that make sense. Hi Ryan4922 .